Now Hiring - Medical Equipment Sales Operations Manager in Spring, TX

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Summary
We are seeking a dedicated Location Manager - Market Operations Manager . In this position you are responsible for the day-to-day management of a team of customer service representatives (CSR). This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities

• Accountable for the financial and operational performance of the CSR team in multiple locations
• Adheres to and implements all company policies and procedures
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Assures weekly update of open ticket and setup reports
• Available for on-call assignments as needed
• Communicates company and team policies and announcements on a timely basis to location employees
• Conducts weekly reviews with staff to provide performance feedback and coaching
• Creates, maintains and manages to standard business processes and communicates progress, problems and plans with area managers, sales staff and senior level management
• Develops a customer service team including CSRs, Sales Reps and when needed CSR Supervisors
• Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Ensures that all employees are building relationships with patients and referral sources and that they complete their daily tasks in an accurate and timely manner and reach daily/weekly productivity expectations
• Fulfill duties and responsibilities of other team personnel during their scheduled and unscheduled time off
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Keeps supervisors abreast of important location issues or concerns
• Maintains a high level of satisfaction with patients, referral sources and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
• Makes sure all employees adhere to the guidelines established
• Makes sure location personnel receives and completes necessary training and provide seamless service to patients
• Manages billing; ensures that all required documentation required for setups processed by team are obtained prior to setup
• Monitors and acts on the team's growth plan in order to achieve or exceed the location's budgeted goals
• Runs morning meetings and weekly team meetings systematically and reviews action items from meetings on a regular basis
• Takes appropriate action to ensure that the team complies with applicable laws
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background investigation (company-wide)
• Drug screen ( when applicable for the position )
• Valid driver's license in state of residence with a clean driving record ( when applicable for the position )

Education and/or Experience

• Bachelor's degree in business or related degree; or equivalent combination of education and experience in HME, home health industry, or business preferred
• One to three years' of supervisory experience, preferred
• One to three years' experience in the home health industry, required

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Multi-task along with attention to detail
• Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills
• Strong leadership abilities
• Sense of urgency and responsiveness to customers
• Understanding of accounting and business management
• Work independently and as part of a team

Physical Demands

• Lift and carry up to 10 pounds
• May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing
• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

• Email transmission, communication and management tools
• Internet navigation, research and proficiency
• Mechanically inclined for the repair and troubleshooting of equipment
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Use of all applicable home respiratory equipment and supplies

Rotech Information

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.